Shipping, return
Delivery times and costs - Hungary (domestic delivery):
- Foxpost Delivery (only to parcel boxes): 2-3 working days - 990 Ft
- GLS Parcel box or GLS collection point: 2-3 working days - 1,690 Ft
- GLS Home Delivery: 1-2 working days - 1,990 Ft
- GLS Home Delivery: 1-2 working days - free for orders over 20,000 Ft
Order processing:
- Orders received by 1 p.m. will be processed and handed over to the courier the same day.
- Orders placed after 1 p.m. will be processed on the next working day.
- Weekend orders will be processed on Monday.
Return conditions:
- You have the option to return the products within 30 days of placing the order.
- The products must be unworn and in their original, new condition.
- The products can be returned in their original, undamaged packaging. The product must arrive in the same undamaged and new condition. The return shipping fee must be paid by the Buyer. The Buyer is responsible for any damage that may occur during the return process.
Return process:
- Contact our customer service to initiate a return.
- Pack the product securely in the original packaging.
- Ship to our return address with a trackable service.
- Refunds will be processed within 5-7 business days of receiving the return.
Non-returnable items:
- Personalized jewelry items.
- Sold out items.
- Items without original packaging.
- Worn out or damaged items.
- Gift cards.
Refund options:
- Refund with original payment method.
- Redeemable coupon.
- Replace for another item.
Damaged or defective items:
If you received a damaged item:
- Take photos of the damage.
- Contact customer service within 48 hours of delivery.
- We will arrange for a free return and exchange.
- Keep the original packaging.
If you received the wrong item:
- Contact us immediately.
- We will send you a prepaid return label.
- Express delivery with the right product
Contact
For delivery and return questions:
Email: hello@yomtovjewelry@com
Phone: +36 30 350 0401
Customer service availability: Monday to Friday, 9:00-17:00